What this policy covers
Credit checkout is not available yet. Once it launches, this policy will cover credit packs purchased directly from PDF Upscaler. Packs are one-time purchases, not subscriptions, and do not renew automatically. Free browser processing does not involve a payment to refund.
Accidental purchases and unused packs
If you bought a pack by mistake, email us within 14 calendar days of the charge. We will refund the full pack price if none of that pack’s credits have been used. We will also investigate duplicate charges. If some credits have already been used, a change of mind does not normally qualify for a partial refund of the remaining credits. This does not affect remedies for service failures or rights you have under applicable law.
Failed processing or missing downloads
A cloud page request that fails before producing a result should automatically return the credit used for that request. If credits were deducted but a service error prevented you from receiving or downloading the processed PDF, contact us. We will review the processing record and, where the problem is confirmed, restore the affected credits or provide an appropriate refund if we cannot resolve it.
Result quality
AI upscaling can change tiny letters, numbers, and marks, and cannot restore detail missing from the source scan. A successfully delivered result that does not meet a subjective quality preference is not by itself eligible for a refund after its credits have been used. If you believe the tool malfunctioned, contact us so we can investigate. See the Terms of Use for output limitations.
How to request help
Email support@pdfupscaler.net from the address associated with your account. Include your purchase date and amount, your Stripe receipt or Checkout reference if available, and a brief description of the issue. For a failed job, include the approximate processing time and document name so we can locate the record. Please do not email card numbers, passwords, or confidential PDF files.
Review and refund method
We will review the payment and credit history and reply by email. An approved monetary refund is sent to the original payment method through Stripe; your bank or payment provider controls when it appears. Credits from a refunded pack are removed from the account. We cannot send a refund to a different card or account.
Your legal rights
Nothing in this policy limits any refund, withdrawal, or other consumer right that cannot be excluded under applicable law. For questions about a charge, contact support@pdfupscaler.net.